Croatian war veterans

HONORING CROATIAN VETERANS OF THE HOMELAND WAR

Our special respect and admiration are reserved for those who showed courage when our homeland faced its most difficult times—those who stood for their country and their people when it was needed most. Croatian veterans, disabled war veterans, and their families bore the greatest burden in defending our homeland and our lives. Therefore, we wish to give back by covering the portion of funeral costs not encompassed by Article 104 of the Law on the Rights of Croatian Homeland War Veterans and Their Families, ensuring the dignified funeral or farewell they truly deserve.

In moments of mourning for a Croatian veteran, you can rely on us with full confidence. We offer our experience, our devotion to this noble task, and comprehensive support from the moment you notify us of the passing until the final farewell. Death, and everything associated with it, is a unique event—a departure with no return.

For this reason, we approach every detail of the burial or memorial service with due attention and empathy for the bereaved, understanding their burden of grief and the natural confusion that arises during such times. With us, you will find words of sincere condolence, composure, and a commitment to providing all services with the necessary urgency and care.

Farewell for Veterans

Entitlements and Benefits

To assist families and loved ones, our offer includes specific equipment, products, and services with NO ADDITIONAL SURCHARGE, as prescribed by the Ordinance on Funeral Expense Amounts, even when our standard prices exceed the amounts set by the Ordinance.

According to the Ordinance – NO SURCHARGE:

1. Burial Equipment – Casket, interior linings, grave marker (cross or other), inscription on the marker, and decorative emblem on the casket, all in accordance with religious customs.

2. Cremation Equipment – Cremation casket, interior linings, cremation bag, grave marker (cross or other), and inscription on the marker, all in accordance with religious customs.

3. Transportation – Transfer of the deceased from the place of death to the place of burial within the Republic of Croatia.

4. Wreath – A wreath of fresh flowers featuring the coat of arms of the Republic of Croatia for military honors.

5. Music – Performance of the prescribed musical composition during military honors.

Additionally – NO SURCHARGE (Provided by POKOP):

1. Death Notices (Obituaries) – Traditional or color, with or without a photograph, up to 30 copies.

2. Identification Plate – Data plate for burial in a vault or for international transport.

3. Framed Portrait – Size 18×24 cm.

4. Burial Footwear (Slippers).

Special Discounts:

1. Non-standard Burial Equipment – Discounts on premium caskets, linings, and markers.

2. Non-standard Cremation Equipment – Discounts on premium cremation caskets and markers.

3. Press Announcements – “Final Farewell” notices in Večernji list or Jutarnji list. Discounts depend on the method of payment.

Other services, whether covered by the Ordinance or not, can be organized; however, in most cases, the prescribed state amounts are insufficient to cover actual costs, resulting in a surcharge. In cases where there is no one to bury a Croatian veteran or the family is in a difficult financial situation, they may request assistance from competent institutions for costs not covered by the Ordinance.

Entitlement to burial and military honors applies to:

• Croatian veterans of the Homeland War killed in action (following exhumation and identification).

• Deceased disabled Croatian Homeland War veterans (HRVI) in Croatia.

• Deceased Croatian veterans in Croatia.

The Ministry of Veterans’ Affairs bears the funeral costs within the Republic of Croatia. This right is secured through the competent state administration office or the City Office for Veterans of the City of Zagreb, based on the deceased’s residence, by issuing purchase orders (vouchers) to cover the prescribed amounts.

How to Exercise the Right to Cost Coverage and Military Honors:
In the event of a death, please contact us at 01/ 2984 625 or our office numbers. Upon your request, we will initiate the organization of funeral services, notify the competent authorities, and begin the process of exercising the rights prescribed by the Ordinance.

Request for Reimbursement (Refund):
The right to a refund of funeral expenses for a Croatian veteran can be exercised by a natural or legal person to whom the invoice(s) are addressed, provided they did not receive a purchase order in advance. The deadline for filing a claim is 90 days from the date of burial.

The request should be sent to the competent office based on the deceased’s residence, along with the following:

• Copy of the disability status (HRVI) or veteran status certificate.

• Death certificate.

• Application for reimbursement of funeral costs.

• Original invoice(s).

• Copy of the applicant’s bank account (IBAN) or savings book.

• Copy of the applicant’s ID.